Refund & Return Policy

Last updated: 2026-08-27

We want you to be happy with your order from Velloxi. If something isn't right, this policy explains how returns and refunds work.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, email support@velloxi.com within 30 days of delivery with your order number and a photo of the problem. We will replace the item or refund you in full — including shipping — at no cost to you.

Changed your mind

You may request a return for any reason within 30 days of delivery. To qualify, items must be unused and in their original packaging. Once we confirm the return, we will refund the product price to your original payment method. Return shipping for change-of-mind returns is paid by the buyer unless we say otherwise.

Cancellations

• You can cancel an order for a full refund any time before it ships.
• If we cannot ship within the promised window, we will notify you and you can cancel for a full refund.

How refunds are paid

Refunds go back to the original payment method through Stripe. Once issued, they typically appear within 5–10 business days depending on your bank.

Contact

Velloxi — support@velloxi.com